Refund and Exchange Policy for Cuddles Cry™

At Cuddles Cry™, we are committed to providing comfortable, affordable, and high-quality baby and kids clothing. To ensure transparency and a smooth shopping experience, please read our Refund and Exchange Policy carefully.

All our products are thoughtfully manufactured for children’s comfort and safety. Minor variations in color, stitching, or finishing may occur and should not be considered defects, as they do not affect the quality or usability of the product.

The policies mentioned below apply only to domestic orders placed through our official website and are not applicable to purchases made via offline stores or third-party platforms.

1. No Refund Policy

Cuddles Cry™ does not offer refunds.

All sales are final unless specifically covered under courier damage or manufacturing defect conditions mentioned in this policy.

2. Courier Damage

In the rare event that your order is damaged during transit:

● You must provide a clear unpacking video taken at the time of delivery

● The video must show the sealed package before opening and clearly capture the damaged product

● Claims without an unpacking video will not be accepted

3. Manufacturing Defects

If you believe your product has a manufacturing defect:

● Share clear images and videos of the defect within 3 days of delivery

● Our quality team will review the evidence

● If the defect is confirmed, we will offer an exchange or replacement

● No cash refunds will be provided

4. Size Exchange

We understand sizing can sometimes vary for kids.

● One-time size exchange is allowed (subject to availability)

● The customer must pay a one-side logistics fee of ₹99

● Cuddles Cry™ will bear the cost of redispatching the replacement item

● Products without size variations (e.g., accessories, caps, clearance items) are not eligible for exchange

Note: Size exchange is subject to stock availability.

5. Order Cancellation

● Orders can be canceled before dispatch

● Once dispatched, cancellation is not possible

● If cancellation is insisted upon after dispatch, the customer must bear actual logistics charges

6. Replacement for Confirmed Defects

● If a manufacturing defect is confirmed, we will arrange a replacement at no additional cost

● Replacement will be processed once the original product is returned and inspected

● Refunds are subjected to Cuddles Cry Approval in case of Manufacturing defects.

How to Initiate an Exchange or Claim

Please contact our customer support within 3 days of delivery:

�� Email: support@cuddlescry.com

�� Phone / WhatsApp: 7018333600

Provide:

● Order Number

● Unpacking video (for courier damage)

● Images/videos of the issue (for defects or exchange requests)

Our team will guide you through the next steps.

Important Notes

● Products must be returned unused, unwashed, and with original tags and packaging

● Exchanges are allowed only once per order

● Cuddles Cry™ reserves the right to reject any request that does not meet policy conditions

● Color variations due to screen resolution or lighting are not considered defects

Business Information

Brand Name: Cuddles Cry™

Company Name: HIMPARIDHAAN MOUNTAIN MANTRA (OPC) Pvt. Ltd.

CIN: U47912HP2025OPC011552

Address: Near DAV Public School, Ghumarwin, Distt. Bilaspur – 174021, Himachal Pradesh, India

Cuddles Cry

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